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Which calls can I dial using the Calling Account?
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You can dial all International and Interstate numbers. You can also dial calls to Australian mobile phones but is not recommended. It is not recommended to use the override service to dial interstate numbers if you have a VOIP phone as this may be cheaper. You can not use the override code for 18, 13 and 19 numbers
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Do I pay the same rate for calls anytime of day?
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Yes, calls are charged at a fixed rate no matter what time of day you call
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| Source: Telcotel |
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Are all the calls to Sri Lanka charged at the same rate?
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No. There are two rates, one for Sri Lanka Telecom (SLT) phones and another for all other phones including mobiles
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| Source: Telcotel |
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Will getting a calling account impact my existing Phone Service?
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No, there is no change to the existing phone service
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| Source: Telcotel |
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Can you take calls to other countries as well?
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Yes, you can take calls to other countries as well. Rates to other countries start at 4 cents per minute. Please check the rate before you call
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Do I need an ADSL connection to get a Calling account?
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No, You don't need an ADSL connection. Calling accounts can be used on any phone.
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I do not want to use the Credit Card on the Internet. Is there any way I can pay?
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You can call the customer service hotline and they can make the payment for you. Alternatively you can have your credit card registerd on the site by Telcotel and setup and auto topup of your account. Payments can also be made using Bpay.
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In calling accounts, do I pay for a local call everytime I dial the access number?
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Usually yes, you do and depending on the area you live in, you may pay for a long distance call. Calling accounts are recommended only if you cant get an override facility or an Internet phone.
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How can I pay my Telcotel Bill?
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Telcotel services are pre-paid. You can setup an auto top-up rule to Topup your account by a specific amount when the balance goes below a given value. You can also make payments using your credit card by calling the customer service hotline or make payments through Bpay.
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| Source: Telcotel |
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How can I know my credit balance or check my call records?
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You can find out your credit balance on-line. Go to the home page and select the appropriate link under `quick links`.
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| Source: Telcotel |
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How do I get help or more information?
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You can contact us for help regarding new connections and also contact the Telcotel Customer Service hotline.
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| Source: Telcotel |
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I have tried calling the hotline with some questions but dont get a satisfactory response. What can I do?
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Contact us and we will assist by forwarding your complain to Telcotel Management.
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Can I view my detailed call records?
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Yes you can view your call records when you log onto the callceylon website
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Per Second accurate billing