Help on Telcotel Call Ceylon Services
A series of Frequently asked questions for both Newcomers and Customers. Customers can also call the Telcotel Customer Service Hotline for support.

Interested in obtaining the 1428 Override Facility and have some questions?  Frequently asked questions about the 1428 Override Facility

Interested in obtaining the 1428 Override Facility or you are a customer and have some questions?  

Have questions about the Telcotel Internet Phone?   Frequently asked questions about the Internet Phone

Thinking of getting an Internet Phone or you have one and have some questions? 

Need to find out more about Calling Accounts?   Frequently asked questions about Calling Accounts

Your questions about Calling Accounts or Calling PINs answered

Top 10 Questions

What is a Call Override Facility? 

Will subscribing to the override service impact my existing Phone Service? 

Do I pay a monthly rental? 

I do not want to use the Credit Card on the Internet. Is there any way I can pay? 

Can I send faxes through the 1428 Override Service? 

How can I pay my Telcotel Bill? 

Can I have the override facility enabled on a mobile phone? 

Can I view my detailed call records? 

Can you take calls to other countries as well? 

Are all the calls to Sri Lanka charged at the same rate? 

Did you know? 

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